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IT Support Engineer
John Keells IT•location_onColombo, Sri Lanka
work_historyFull-Timehome_workOn-sitepaymentsRs.80k - Rs.140k
About the Role
Provide first and second-line IT support for John Keells group employees. Troubleshoot hardware, software, and network issues. Manage helpdesk tickets and ensure SLA compliance.
task_altResponsibilities
- Resolve IT support tickets within SLA timeframes
- Troubleshoot hardware, software, and connectivity issues
- Manage user accounts in Active Directory and Office 365
- Set up and configure workstations for new employees
checklistRequirements
- 1+ years IT support experience
- Knowledge of Windows OS and Office 365
- Basic networking and Active Directory skills
- Good communication and customer service skills
redeemBenefits
- Health insurance
- Transport allowance
- Career growth in JKH group
codeSkills
WindowsActive DirectoryTroubleshootingOffice 365Networking